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CVS Phamacy store #1388 Complaint - CVS -Rude Pharmacist
CVS  Phamacy store #1388 Complaint

CVS Phamacy store #1388 Complaint

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CVS -Rude Pharmacist


I placed a refill for my prescription over the phone and received two automated phone calls from CVS letting me know it was ready for pick up. I attempted to pick up this prescription medicine for myself using the drive-thru. I have done this plenty of times before successfully, but today was different. After the staff tried to find my prescription for a few minutes, they came back and let me know that it wasn't ready. I let them know it should have been (order place over a week ago, I got two phone calls). The pharmacist, his name is Milan and must be new because I had never seen him before, told me to drive around the building and come back in 5-10 minutes. I told him I would wait right there since I had already waited 5 minutes for them to find it and it should have been ready. Milan then demanded that I drive around the building and come back because there was someone waiting behind me. Now, I wouldn't have minded doing so, even though I had already waited long enough, but Milan was very rude and pretty much yelled and demanded to me that I drive around the building. I wasn't going to argue anymore, so I did drive around so the guy behind me could get his prescription. I was back within a minute and got a rude look from the girl who was at the window. I will not give her name but she is foreign and she asked how to spell my last name literally five times before she could look me up. But I feel bad for her working with Milan so this complaint is about Milan only. Very rude and demanding and I don't appreciate that. I spend thousands of dollars every year at this store, no exaggeration, and I need proper customer service in order to keep bringing my business back to your store.

Regretfully,
Crystal G.


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